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General publication: Terms and conditions

20 Mar 2020

Terms and Conditions have been developed online with the Victorian Commission for Gambling and Liquor Regulations conditions set out in the Gambling Regulation Act 2003 and Gambling Regulations 2015.

Upfield Line passenger survey competition

Update

We have decided to postpone the Upfield Line Passenger Surveys (Competition) until further notice. Information about the surveys has been removed from all stations along the Upfield line.

Entries submitted thus far remain valid unless otherwise advised by LXRP, which reserves the right to delay, extend or cancel the Competition for any reason.

If you would like us to retain your personal details until the competition is either reopened and/or cancelled, no action is required. If you no longer wish to take part in the competition and would like us to remove your personal details, contact us on 1800 105 105 or contact@levelcrossings.vic.gov.au.

There are a number of ways you can still engage with us on this project, including:

  • Asking our team your questions and/or providing feedback by visiting our online engagement site.
  • sending us a private message on Level Crossing Removal Project Facebook page.
  • contacting our call centre on 1800 105 105 or contact@levelcrossings.vic.gov.au

Thank you for your understanding during this time.


By submitting your competition entry to Level Crossing Removal Project (LXRP) with your contact details for the Upfield Line Passenger Survey (Competition), you are consenting to the following Terms and Conditions.

  1. There is no entry fee for the Competition.
  2. The Competition is open to current Australian residents of Victoria only over the age of 18 years. Proof of age and residency will be required in order to claim the prize at the discretion of LXRP.
  3. The Competition will run from Monday 16 March to Sunday 29 March 2020 (inclusive).
  4. LXRP reserves the right to delay, extend or cancel the Competition for any reason.
  5. To validly enter the Competition, a person must:
    1. provide their contact details to LXRP on the Upfield Line Passenger Survey Form (Online Entry Form); and
    2. submit the completed Online Entry Form by Sunday 29 March 2020.
  6. Employees, contractors and suppliers of the LXRP including Metro Trains Melbourne (MTM) are not eligible to enter the Competition.
  7. Validity of entries and selection of entries is at the sole discretion of LXRP.
  8. Only one entry per person will be allowed during the Competition.
  9. Five winners will be drawn at random on or before Monday, 6 April 2020.
  10. Each winner will each receive a monthly myki pass valued at approximately $165 valid from the date of collection of the prize. Each prize must be collected from the LXRP Coburg office, located at 153 Sydney Road, Coburg or as otherwise agreed between the winner and LXRP.
  11. The prize cannot be redeemed or exchanged for any other form of prize or benefit.
  12. The prize will not be reinstated, replaced or refunded if lost or missing after collection of the prize.
  13. Each winner will be notified via their nominated contact details provided on the Online Entry Form and may be announced on Twitter or Facebook if consent is provided. If a winner is unable to be contacted after reasonable attempts are made, a replacement winner will be drawn at random and any previous winner will forgo all claims to the prize
  14. Personal information is collected by LXRP to enable the administration and promotion of the Competition, including the announcement of the winners’ names on social media or other promotional materials if consent is provided.
  15. Survey responses provided on the Online Entry Form will be de-identified prior to use in the Upfield Line Passenger Study.
  16. Personal information collected, used and disclosed in connection with this Competition is subject to and shall be managed in accordance with the LXRP Privacy Policy, which can be found at https://levelcrossings.vic.gov.au/about/governance/privacy.
  17. The LXRP and any of its contractors, suppliers or employees including MTM shall not be liable for any loss, damage or liability whatsoever which is suffered (including but not limited to direct, indirect, special or consequential loss) or for any personal injury suffered or sustained in connection with the prize or the Competition, except for any liability which cannot be excluded by law.
  18. Please contact LXRP if you wish to seek access to any personal information that LXRP holds about you, if you wish to have your personal information corrected, or if you have a complaint about the way that LXRP has handled your personal information.
  19. Requests can be addressed to the FOI Officer, Level Crossing Removal Project, Level 9, 121 Exhibition Street, Melbourne VIC 3000.

Carrum Golden Ticket Shop Local competition

By submitting an entry into the Golden Ticket – Shop Local competition (Competition), you are giving your consent to the following Terms and Conditions.

  1. There is no entry fee for the Competition.
  2. The Competition is open to:
    1. current residents of Victoria only;
    2. individuals aged 18 years and over at the commencement of the Competition; and
    3. individuals aged 6 to 17 years at the commencement of the Competition who have and are able to demonstrate the consent of a parent or guardian before entering the Competition. By entering the Competition, entrants confirm that they have consent and LXRP reserves the right to verify this.
  3. The Competition will run from 6:00am AEDT on 2 February 2020 to 9:00pm AEDT on 8 March 2020 inclusive. No entries will be accepted outside this time period.
  4. To validly enter the Competition, a person must:
    1. spend a minimum amount of AUD$10.00 in a single transaction (Minimum Transaction Amount) at one of the traders located at the Carrum station precinct with posters in a visible location to identify their participation in the Competition (Participating Trader).
  5. Once a valid entrant spends the Minimum Transaction Amount at a Participating Trader, they will be provided with a golden ticket which represents their entry into the Competition (Golden Ticket).
  6. Employees, contractors and suppliers of the Level Crossing Removal Project (LXRP) are not eligible to enter the Competition.
  7. Validity of entries and selection of entries is at the sole discretion of LXRP.
  8. LXRP reserves the right to cancel all or any part of the Competition at its sole discretion.
  9. A valid entrant may enter this Competition multiple times provided there is a different transaction valued at or above the Minimum Transaction Amount for each entry.
  10. The Golden Ticket will either reveal:
    1. a message stating “better luck next time” or similar; or
    2. a voucher that is redeemable at the specific Participating Trader where the transaction was made (Prize).
  11. Each winner has the chance to win one Prize from a selection of Prizes which are valued from $5 to $50 each (Prize Pool). The total Prize Pool value for the Competition is AUD$5,000.
  12. Winners must claim their Prize by providing their winning Golden Ticket to the Participating Trader listed on the ticket. The winning Golden Ticket must be redeemed in accordance with the validity period and terms and conditions specified on the ticket.
  13. Golden Tickets are not redeemable for cash or credit and cannot be resold or exchanged.
  14. LXRP is not liable for any Golden Tickets being lost, damaged, uncollected or undelivered.
  15. Personal information is collected to enable the administration and promotion of the Competition, including the announcement of the entrant’s name, likeness, image and/or voice (including photograph, film and/or recording of the same) on social media or other promotional materials. If the entrant is under the age of 18 years, a parent or guardian must give LXRP this consent on the entrant’s behalf. Personal information collected, used and disclosed in connection with this Competition is subject to the LXRP’s Privacy Policy available at https://levelcrossings.vic.gov.au/about/governance/privacy.
  16. LXRP shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with the prize or the Competition, except for any liability which cannot be excluded by law.

Cheltenham and Mentone Golden Ticket Shop Local competition

By submitting an entry into the Golden Ticket – Shop Local competition (Competition), you are giving your consent to the following Terms and Conditions.

  1. There is no entry fee for the Competition.
  2. The Competition is open to:
    1. current residents of Victoria only;
    2. individuals aged 18 years and over at the commencement of the Competition; and
    3. individuals aged 6 to 17 years at the commencement of the Competition who have and are able to demonstrate the consent of a parent or guardian before entering the Competition. By entering the Competition, entrants confirm that they have consent and LXRP reserves the right to verify this.
  3. The Competition will run from 6:00am AEDT on 2 February 2020 to 9:00pm AEDT on 8 March 2020 inclusive. No entries will be accepted outside this time period.
  4. To validly enter the Competition, a person must:
    1. spend a minimum amount of AUD$15.00 in a single transaction (Minimum Transaction Amount). If the valid entrant is a primary or secondary school student in the Victorian school system at the commencement of the Competition, the Minimum Transaction Amount for valid entry is AUD$10.00; and
    2. spend the Minimum Transaction Amount at one of the traders located at the Mentone and Cheltenham station precincts with posters in a visible location to identify their participation in the Competition (Participating Trader).
  5. Once a valid entrant spends the Minimum Transaction Amount at a Participating Trader, they will be provided with a golden ticket which represents their entry into the Competition (Golden Ticket). No entry form is required.
  6. Employees, contractors and suppliers of the Level Crossing Removal Project (LXRP) are not eligible to enter the Competition.
  7. Validity of entries and selection of entries is at the sole discretion of LXRP.
  8. LXRP reserves the right to cancel all or any part of the Competition at its sole discretion.
  9. A valid entrant may enter this Competition multiple times provided there is a different transaction valued at or above the Minimum Transaction Amount for each entry.
  10. The Golden Ticket will either reveal:
    1. a message stating “better luck next time” or similar; or
    2. a voucher that is redeemable at the specific Participating Trader where the transaction was made (Prize).
  11. Each winner has the chance to win one Prize from a selection of Prizes which are valued from $5 to $50 each (Prize Pool). The majority of Prizes within the Prize Pool are valued from $5 to $20, while a small number of Prizes are valued from $20 to $50. Winners who entered the Competition through a Participating Trader in the Mentone station precinct and the Cheltenham station precinct will form part of the Mentone Prize Pool and the Cheltenham Prize Pool, respectively. The total Prize Pool value for the Competition is AUD$20,000.
  12. Winners must claim their Prize by providing their winning Golden Ticket to the Participating Trader listed on the ticket. The winning Golden Ticket must be redeemed in accordance with the validity period and terms and conditions specified on the ticket. All Golden Tickets are not redeemable for cash or credit and cannot be resold or exchanged. LXRP is not liable for any Golden Tickets being lost, damaged, uncollected or undelivered.
  13. Golden Tickets are not redeemable for cash or credit and cannot be resold or exchanged.
  14. LXRP is not liable for any Golden Tickets being lost, damaged, uncollected or undelivered.
  15. Personal information is collected to enable the administration and promotion of the Competition, including the announcement of the entrant’s name, likeness, image and/or voice (including photograph, film and/or recording of the same) on social media or other promotional materials. If the entrant is under the age of 18 years, a parent or guardian must give LXRP this consent on the entrant’s behalf. Personal information collected, used and disclosed in connection with this Competition is subject to the LXRP’s Privacy Policy available at https://levelcrossings.vic.gov.au/about/governance/privacy.
  16. LXRP shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with the prize or the Competition, except for any liability which cannot be excluded by law.

Carrum Traders Facebook competition

By submitting an entry into the Carrum Trader Facebook Competition (Competition), you are consenting to the following Terms and Conditions.

  1. There is no entry fee for the Competition.
  2. The Competition is open to current residents of Victoria only.
  3. The Competition will run from 6/12/2019 to 27/12/2019.
  4. To validly enter the Competition, a person must correctly answer one of three questions regarding the Carrum Level Crossing Removal Project (Project) on the Level Crossing Removal Project (LXRP) Facebook page (one question will be posted by LXRP each week on 6/12/2019, 13/12/2019 and 20/12/2019).
  5. Employees, contractors and suppliers of LXRP are not eligible to enter the Competition.
  6. Validity of entries and selection of entries is at the sole discretion of LXRP.
  7. LXRP reserves the right to cancel all or any part of the Competition at its sole discretion.
  8. Only one entry per person will be allowed during the Competition.
  9. Three winners will be drawn at random on 13/12/2019, 20/12/2019 and 27/12/2019 (one winner per draw for the preceding week’s question).
  10. Each winner will receive a voucher for use at a trader located near the Project, valued at approximately $50. The prize must be collected from 640 Nepean Highway, Carrum within business hours (Monday to Friday, between 9am and 5pm), or as otherwise agreed between the winner and LXRP.
  11. Each winner will be notified via Facebook. If a winner is unable to be contacted after reasonable attempts are made, a replacement winner will be drawn at random.
  12. Personal information is collected to enable the administration and promotion of the Competition, including the announcement of the winners’ names on social media or other promotional materials. Personal information collected, used and disclosed in connection with this Competition is subject to the Level Crossing Removal Project’s Privacy Policy available at https://levelcrossings.vic.gov.au/about/governance/privacy.
  13. LXRP shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with the prize or the Competition, except for any liability which cannot be excluded by law.
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