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We're removing 10 more level crossings by 2025, bringing the total to 85 level crossings gone for good.

Application of this privacy statement

The Major Transport Infrastructure Authority (MTIA) is committed to protecting your privacy.

This privacy statement applies to your access and use of this Website.

When we refer to 'MTIA', we mean MTIA and each of its five Project Offices, being:

  • Level Crossing Removal Project
  • Major Road Projects Victoria
  • North East Link Project
  • Rail Projects Victoria
  • West Gate Tunnel Project

(together MTIA's Project Offices).

Further, when we refer to the Website we mean the bigbuild.vic.gov.au website operated by the State of Victoria through the MTIA, which includes all the subdomains of the Website, and all the websites operated by MTIA's Project Offices.

This Website contains links to other external websites. This privacy statement does not apply to those websites.

For more information about our broader privacy practices, see our Privacy Policy.

We update this privacy statement from time to time. Please check the version date each time you visit this page.

What we collect

We collect two kinds of information:

  • website statistics using web analytics technologies
  • other information provided by users, including personal information.

Website statistics are collected from your use of the Website, and this data may include your IP address, the date and time stamp of your visit, data about your interaction with our Website, as well as data collected from our use of cookies and similar technologies.

Personal information may be collected directly from you from your interaction with us through our online forms, online newsletter subscriptions, registration information and website feedback. This information may include your name, postal address, email address, job title and telephone number.

In some cases, we may collect your information indirectly. This may occur if another person includes your information when completing our online forms, or where we collect your information through social media and external websites.

We do not ordinarily ask you to provide sensitive information or health information, but we may collect it if you include it in your feedback on our online forms.

The terms 'personal information', 'sensitive information' and 'health information' are explained under the Commonly used words section of our Privacy Policy page.


We respect your choice to remain anonymous, and you may interact with us anonymously where it is lawful and practicable for you to do so. However, sometimes it may not be possible for us to provide information, deal with a complaint or perform other functions unless we can identify you.

Our online forms set out the information we need from you. In some instances our forms will have mandatory fields and you will not be able to submit your form without providing all the relevant information. However, in most instances you will be able to proceed without filling in the entire form.

If we collect a telephone number to which we send SMS updates, we may be able to identify you from that number. In this case, without providing your number we are unable to send SMS updates.

Our forms also indicate whether you can interact with us anonymously. If so, you will be able to get a copy of the form by contacting us to request it in hardcopy and we will let you know where to forward your form.

Social media and external websites

If you choose to engage with us via social media including through LinkedIn, Twitter, YouTube, Instagram or Facebook or through any external websites or platforms operated by our service providers, the information collected by those third parties will be handled in accordance with their privacy policies and terms of use.

See the privacy policies of these organisations:

Any information we collect via these external websites or platforms will be handled in accordance with our Privacy Policy.

Why we collect your information

Website statistics

We collect website statistics for statistical analysis and reporting so that we understand general user trends at an aggregate level. This assists us in improving our content and your user experience.

We also collect website statistics for website or system administrative purposes, including to protect against cybersecurity threats.

This information is not used to identify you or to match your identity with any other personal information we collect from you, unless we are required to do so as part of an internal investigation of suspected unlawful activity or for law enforcement-related purposes.

For more information about this and how to disable cookies, see Cookies and similar technologies and Disabling cookies or opting out of online ads on this page.

Other information

We may also collect other information that we ask you to provide or that you choose to give us when you interact with us on this Website.

We collect your information so that we can:

  • communicate, engage and consult with industry and Victorian communities about current and future major transport infrastructure projects
  • provide updates on construction or project related activities and disruptions
  • investigate and respond to enquiries, requests, applications or complaints
  • evaluate, develop and inform Victorian public policy
  • undertake and assist MTIA-related procurement or recruitment activities
  • comply with reporting and other legislative requirements under the:
    • 'Public Administration Act 2004' (Vic)
    • 'Financial Management Act 1994' (Vic)
    • 'Major Transport Projects Facilitation Act 2009' (Vic)
    • other Commonwealth and Victorian environmental, planning, and heritage approval laws
  • monitor, implement and manage our functions effectively, efficiently and economically

and any other purposes which we notify you of at the time of collection.

Who we share your information with

Your personal information and (if collected) health information may be used by and disclosed to employees or contractors who are required to use it in the course of performing their duties.

Among other things, our contractors deliver services and MTIA communications to the community on our behalf (including on social media). We also engage IT service providers who provide or manage our stakeholder relationship management databases, email and SMS update campaigns and e-newsletter services, or they otherwise assist us to carry out our functions.

The term 'contractor' is explained in the Commonly used words section on our Privacy Policy page.

Your information may also be shared with project teams within MTIA, other Victorian Government departments, authorities or agencies, Ministers and Cabinet Committees, and other authorised third parties who need the information in order to perform their job roles or statutory functions, to provide assistance to you, for reporting and statistical purposes, or where permitted by law.

Your email address and phone number will not be shared with third parties for use in other mailing lists without your prior consent.

Cookies and similar technologies

MTIA uses service providers, such as Google Analytics, Hotjar, Facebook Pixel, and Quantcast to help us improve your experience on this Website and to target ads to you about MTIA or our projects. These service providers may use cookies, web beacons and similar technologies to collect or receive information on this Website, and in some cases, from other internet websites, to provide website usage measurement and ad targeting services.

Our service providers may also transfer the website data they collect to third parties where required to do so by law, or where the third parties process the information on their behalf.

Facebook is able to connect website statistics to your Facebook account and use the data for their own advertising purposes, in accordance with Facebook's Data Use Policy.

For more details see:

Disabling cookies or opting out of online ads

You can refuse all cookies by selecting the appropriate settings on your browser and/or deleting all the cookies on your computer. However, this may affect the functionality of the Website.

You can also use the opt out services provided by:

and you can change your Facebook settings.

You can find more information on opting out of ad targeting on this Website at the:

Access and contact details

If you have any questions about this statement or wish to request access to your information, please contact us.

For general enquiries:


1800 105 105 (our 24 hour 7 day call centre)


Freedom of Information Officer
Major Transport Infrastructure Authority
GPO Box 4509
Melbourne VIC 3001

For project specific enquiries:

Level Crossing Removal Project


Freedom of Information Officer
Level Crossing Removal Project
Major Transport Infrastructure Authority
GPO Box 4509
Melbourne VIC 3001

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1800 105 105

Get in touch with us for any queries you have about our projects

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